General Admissions Information
The Admissions Process
- Call the addiction helpline. The first step, whether you are concerned about yourself or a loved one, is to call our free Addiction Helpline at 1-800-123-4567 and speak to a professional Admissions Coordinator. They are available 24 hours a day, 7 days a week to discuss your situation and provide immediate help.
- Complete an intake evaluation by phone. Our Admissions Coordinators will conduct a brief intake evaluation by phone to determine available treatment options. This will include information on:
- Types of substances being abused
- Length and frequency of use
- Any past treatment
- Employment and living situation
- Other medical conditions
- Provide insurance information. If you have private insurance, we will request your insurance information and ask that you allow us to contact your provider to determine benefit information.
- Make travel arrangements. Our Admissions Coordinators can help you make travel plans to our facility in Jacksonville, FL. If you are traveling by air, please fly into Jacksonville International Airport (JAX). We will have ground transportation waiting to drive you to our facility. If you cannot find anyone to drive you and are bringing your automobile, there is plenty of parking available. However, there is no security for the lot and we cannot guarantee your car’s safety.
Packing for Treatment
| What to Bring |
What Not to Bring |
- Two weeks’ worth of comfortable clothing
- Bathroom items
- Prescription medications in original bottles
- Cigarettes
- Phone card
- ID and insurance card
|
- Laptop, cell phone, digital camera
MP3 players, walkman, headphones
- Non-prescription medication
- Non-recovery related reading materials
- Products containing alcohol (mouthwash, hair gel)
- Food (gum, candy, mints)
- Valuables (jewelry, watches)
|
Regarding clothing: Please dress comfortably, but keep the following in mind:
- No tight, low-cut, or revealing clothing
- No clothing with references to drugs or alcohol
- No clothing with racially or sexually offensive statements
- No tank or tube tops
- No clothing with racial or sexual statements
- No short shorts or skirts
General Treatment Guidelines
- Participation in all activities is expected.
- Patients may smoke in designated areas only.
- Any issue discussed in group therapy must remain confidential.
- No romantic involvement or sexual relationships will be permitted. You will also not be allowed to "pair-off" with someone of the same or opposite sex.
- Modest, conservative dress is required.
- Physical violence, threats, sexual harassment, or racial slurs will result in discharge from the program.
- No weapons, alcohol, or drugs.
- No music players, cell phones, or digital cameras.
- You are responsible for keeping your room organized and your bed made.
- Only recovery-related reading material is permitted.
- Hats or sunglasses are not permitted indoors.
- You are able to make telephone calls by using a phone card or calling collect.
If you have any questions about admissions, or if you need help or advice about a drug or alcohol problem, you can call our free Addiction Helpline, 24 hours a day, 365 days a year, at 1-800-884-1727. You can also reach our Helpline by using Live Chat or through our Contact Us form.
