Client Services Team

Our client services team members are available to answer your questions about Lakeview Health and assist you in patient referrals to our treatment center. Each individual Client Services Representative is responsible for the alcohol & drug rehab referral services in the different areas of the United States. Find the representative that operates in your area and contact them regarding any questions you might have. You may also contact them to schedule a site visit or tour of the Lakeview Health campus.

Derek Gwaltney

Derek Gwaltney

Exec. VP of National Accounts
Nationwide
About Derek
Derek Gwaltney holds a bachelor’s degree from East Carolina University. He has sales and management experience in the pharmaceutical and addiction industries and served most recently as director of business development for Dominion Diagnostics.
Blake Serpa

Blake Serpa

Director of Sales Support Services
National
About Blake
Blake is a graduate of the University of Mississippi with a degree in Business Administration. He joined the Lakeview Health Client Services team in early 2016 supporting professional providers in his hometown of Dallas/Fort Worth. Blake has a depth of professional experience in building relationships and fostering connections to help find solutions to key issues. He is familiar with the difficulties that often arise with families struggling with mental health and substance use disorders and can advocate for them in finding the best treatment. Blake spends his free time outdoors training for his upcoming Ironman Triathlon.
Crystal Schlifer

Crystal Shlifer

Client Services Representative
South Florida
About Crystal
Crystal Shlifer is a certified addiction professional in the state of Florida and an internationally certified alcohol and drug counselor. She received her bachelor’s degree from Florida Atlantic University and has extensive knowledge of clinical, operational and business development aspects of the addiction treatment field. Crystal also sits on the board of directors for the National Youth Recovery Foundation.

Territories

  • South Florida

Kimberly Sheahan

Client Services Representative
NYC & Long Island
About Kimberly
Kimberly Sheahan holds a bachelor of science in nursing from the Catholic University of America. She has extensive clinical, sales, marketing and community outreach experience in the substance abuse and mental health fields. Kimberly also previously worked in the pharmaceutical field promoting substance abuse and psychiatric medications.

Territories

  • Connecticut
  • New York

Katie Armstrong

Katie Armstrong

Client Services Representative
GA • FL (Jacksonville)
About Katie
Katie Armstrong has years of experience developing and marketing programs in the healthcare field. She is the cofounder of the PACE Center for Girls and remains active with the local PACE program. She is active in prevention and education organizations in Jacksonville, and serves on the board of Northeast Florida Council on Alcoholism and Drug Abuse (NEFCADA). She is also active in the Health Council of the Jacksonville Chamber of Commerce. Katie holds a bachelor’s degree from Jacksonville University.

Territories

  • North Florida
  • Southeast Georgia

Andrea Rayburn

Andrea Gwaltney

Client Services Representative
AL • TN • GA • MS • LA • NC
About Andrea
Andrea graduated from Middle Tennessee State University with a degree in psychology. She has five years of experience working in both the clinical and business aspects of mental health treatment, including managing a psychiatric residential facility. Most recently she was the human resources and marketing director for a Louisiana-based addiction treatment facility. Andrea assists professional referrals, families and individuals access treatment for mental health and substance use disorders.

Territories

  • Alabama
  • Tennessee
  • Georgia
  • Louisiana
  • Mississippi
  • North Carolina
  • South Carolina

Sitara Fraser

Sitara Fraser

Client Services Representative
FL (Central)
About Sitara
Sitara Fraser graduated from Nova Southeastern University with a degree in psychology. She has an extensive background in marketing and business development, working in both the public and private sectors. Most recently, she has worked for an eating disorder and addiction treatment facility in Central Florida, where she focused on community outreach and marketing.

Territories

  • Central Florida

Seth Born

Client Services Representative
AZ • West Coast
About Seth
Seth is the Lakeview Client Services Consultant for the Western United States. As a person in long-term recovery himself, with numerous years of experience in the fields of mental health and substance abuse, Seth lives his passion for helping others and their loved ones find hope during their time of need. His work as a public health advocate and community liaison provides a vast network of resources to the Lakeview team and those they serve. Seth is an avid traveler, adventurer, outdoor enthusiast, writer, landscaper and Green Bay Packers fan.

Territories

  • Arizona
  • West Coast

Danny Silianoff

Danny Silianoff

Client Services Representative
TX (Houston)
About Danny
Danny enjoys working with community providers, including medical doctors and mental health counselors in the community that assist individuals and families that may be in need of addiction services. He is able to assist people in finding the help they need to overcome their addictions.

Territories

  • Houston, Texas

Scott Carney

Scott Carney

Client Services Representative
MN • WI
About Scott
Scott has been working in the addiction field since 2013. As the survivor of multiple relapses, he knows what it is like to need treatment, but not know how to find a good program. His personal experience with addiction helps him understand the decision-making and recovery process.

Scott has devoted his life to helping others. Drawing from his own journey and the experiences of those he has helped, Scott applies his passion for guiding individuals and families to sober, healthy lives.

Territories

  • Wisconsin
  • Minnesota

Client Services Representative, James Madison

James Madison

Client Services Representative
Central, FL
About James
Territories

  • Central, FL

Client Services Representative, Leslie Downing

Leslie Downing

Account Relationship Executive
The Woodlands, TX
About Leslie
Leslie Downing graduated Summa Cum Laude from the University of Houston – Clear Lake with a Bachelors of Science in Psychology. She is a Licensed Chemical Dependency Counselor and has worked in the addiction treatment field for over a decade. Leslie’s background in operations management and clinical work have complimented her role in marketing/outreach over the last three years. Assisting patients and providers in the process of obtaining quality treatment is Leslie’s greatest passion.

Territories

  • The Woodlands, TX

David Camp

David Camp

Client Services Representative
FL (Southern Region)
About David
David has been working in addiction treatment since 2015. His personal experience in recovery and work in the field go hand-in-hand toward helping others find resources to live a life in sobriety.

David is ready to help support referents, patients, and families in the South Florida area access community resources and treatment.

Territories

  • South Florida

Cathy Collins, Customer Service Representative

Catherine Collins

Client Services Representative
MA • NH • VT • ME
About Catherine
Territories

  • Massachusetts
  • New Hampshire
  • Vermont
  • Maine

Tory Mintz

Client Services Representative
Ohio
About Tory
Territories

  • Ohio

Dena Wrafter

Client Services Representative
New Jersey
About Dena
Dena Wrafter graduated with a Bachelor’s of Science from Towson University. With over 15 years of sales and management experience in the pharmaceutical industry, Dena focused mostly on mental health and addiction.

In her free time, Dena enjoys being a mom to her son and daughter, working out, reading, and traveling.

Dena believes there is nothing more rewarding than saving someone’s life. This is her inspiration for working at Lakeview Health.

Territories

  • New Jersey

Greg Goushian

Greg Goushian

Client Services Representative
Eastern PA
About Greg
Territories

  • Eastern PA

Jim Printup

National Accounts Representative
National
About Jim
Territories

  • National

Ron Dock

Community Liaison Representative
Florida
About Ron
Territories

  • Florida